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User guide

Step-by-step instructions for everything you can do on ClassicalConnect. Short answers to common questions are in the FAQ.

Musicians and ensembles

1. Create a profile

A Basic profile is free. You need an e-mail address, a password and a few details about your instrument, voice type or role.

  1. Open the join page

    Click Join in the menu and choose Musician or Ensemble.

  2. Fill in the form

    Enter your name, your main instrument, voice type or role (at least one), your country and city, your e-mail address and a password of at least 8 characters. Accept the terms and, if you like, sign up for the newsletter.

  3. Confirm your e-mail address

    Open the e-mail "Please confirm your e-mail address" and click the button. No e-mail? Check your spam folder, or click Send the e-mail again on the Overview tab of your account.

  4. Complete your profile

    Add a photo and your city while you wait for approval. A photo and a few recordings tell organisers much more than a name alone.

  5. Wait for approval

    Our team reviews your profile, usually within 2 working days. You get the e-mail "Your profile is approved" as soon as it is visible.

Musicians and ensembles

2. Claim a profile from Klassiek Centraal

Profiles marked "Not claimed yet" were prepared from public information on Klassiek Centraal. Claim yours to manage it and to receive requests.

  1. Open the claim link

    Click Claim my profile in our invitation e-mail. No e-mail? Open your profile on ClassicalConnect, click Is this you? Claim this profile and request a link; we send it to the e-mail address we have on file. A claim link is valid for 60 days.

  2. Choose a password

    Choose a password of at least 8 characters and accept the terms. If you already have an account with that e-mail address, log in first and open the claim link again.

  3. Check and complete your profile

    You land on the Profile tab of your account. Check the details we imported and add your photo, recordings and repertoire.

  4. Not your profile, or no interest?

    Reply to the invitation e-mail or write to contact@classicalconnect.eu, and we remove the profile.

Musicians and ensembles

3. Complete your profile

A complete profile helps organisers decide quickly. You can edit it at any time.

  1. Open the Profile tab

    Log in, go to My account and open the Profile tab.

  2. Add a photo and a short bio

    Upload a clear portrait or group photo, add the photo credit, and write a short bio of up to 500 characters.

  3. Choose your instruments, voice type or roles

    Tick everything you perform professionally. Organisers filter on these fields, so they decide in which searches you appear.

  4. Add recordings

    Paste links to YouTube, Vimeo, Spotify or SoundCloud; they play right on your profile. Basic profiles show two links, Premium profiles unlimited.

  5. Add experience, specialisation and languages

    These fields appear on your profile and in the filters.

  6. With Premium: add the extras

    Add a long bio, a gallery of up to 10 photos, your repertoire (composer and work) and your CV as a PDF.

  7. Save

    Click save at the bottom of the form, then open your public profile to see how it looks.

Musicians and ensembles

4. Show your availability

Let organisers see at a glance when you are busy, so they ask you for the right dates.

  1. Open the Availability tab

    Go to My account › Availability.

  2. Switch it on

    Tick Show my availability on my profile. Add a short note if you like, for example "Touring in Asia in March".

  3. Add the periods when you are busy

    Enter a start and end date for each busy period. Days outside these periods show as available.

  4. Save and check

    Save. Your profile now shows a calendar of the next 6 months. Update it when your diary changes.

Musicians and ensembles

5. Answer a request

Requests reach you by e-mail. You reply directly to the sender; ClassicalConnect does not sit in between.

  1. Read the request

    The e-mail "New request from …" shows who sent it, the type of assignment, date, location, line-up, budget, repertoire and the message. Click the sender's name to see their profile.

  2. Reply by e-mail

    Click Reply by e-mail. Your reply goes straight to the sender's e-mail address.

  3. Agree on the details with the sender

    Fee, contract and practical arrangements are between you and the sender. ClassicalConnect is not a party to your agreement.

  4. Find earlier requests

    All requests you received are listed under My account › Requests.

Organisations

6. Register an organisation

Non-profit and aid organisations use ClassicalConnect for free. Commercial organisations choose a Business plan after approval.

  1. Open the join page

    Go to Join › Organisation.

  2. Fill in your organisation details

    Enter the organisation name and type, whether you are non-profit or commercial, your VAT number (starting with the country code, for example BE0123456789), country, city, e-mail address and a password.

  3. Confirm your e-mail address

    Click the button in the confirmation e-mail. If you entered a VAT number, we check it in the European VIES system.

  4. Wait for approval

    Our team reviews your organisation, usually within 2 working days, and confirms whether it is non-profit or commercial.

  5. Commercial organisations: choose a plan

    To send requests, choose Business or Business Pro under My account › Plan. Add your billing details on the Profile tab first.

Organisations

7. Find musicians and ensembles

Everyone can search. You need an approved account to save profiles and send requests.

  1. Open the directory

    Go to Musicians or Ensembles.

  2. Filter the results

    Combine filters such as instrument, voice type, role, ensemble type, country, city, experience, specialisation and language. Each filter you add narrows the list.

  3. Open a profile

    Listen to the recordings, read the bio and repertoire, and check the availability calendar.

  4. Save to your shortlist

    Click the bookmark icon on a card or profile. Your saved profiles are under My account › Shortlist.

Organisations

8. Send a request

Send one request to a single musician, or to up to 20 profiles from your shortlist at once. Approved musicians and ensembles can send requests too.

  1. Choose the recipients

    Click Send a request on a profile. Or open My account › Shortlist, tick the profiles you want and send one request to all of them.

  2. Describe the assignment

    Choose the type (concert, private event, corporate event, recording, teaching, substitute or other) and fill in the date, location, line-up, an indicative budget and the repertoire.

  3. Write your message

    Explain in a few sentences what you are looking for. Clear requests with a date and budget get faster answers.

  4. Send

    Click Send request. Each recipient gets an e-mail with your request, and you get a confirmation.

  5. Wait for replies in your mailbox

    Musicians reply directly to your e-mail address. Your sent requests are listed under My account › Requests.

Everyone

9. Choose or renew a paid plan

Premium for musicians and ensembles, Business or Business Pro for commercial organisations. Plans run for one year and never renew without your action. Prices are on the pricing page.

  1. Open the Plan tab

    Go to My account › Plan. Your profile must be approved first.

  2. Choose a plan and pay

    Click the plan you want. You are taken to Mollie to pay the first year, including VAT where it applies.

  3. Get your confirmation and invoice

    Your plan is active as soon as Mollie confirms the payment, and you receive a confirmation e-mail. The official invoice follows through Peppol or by e-mail.

  4. Renew

    About 30 days before the end date we e-mail you a proforma invoice with a payment link. Pay through the link to continue for another year. If you do not pay, your account returns to the free version on the end date.

Everyone

10. Download or delete your data

You stay in control of your data. Both options are in your account.

  1. Open the Privacy tab

    Go to My account › Privacy. You can also switch the newsletter on or off here.

  2. Download your data

    Click Download my data to get one file (JSON) with your account, profile, shortlist, requests and payments.

  3. Delete your account

    Type DELETE in the confirmation field and click Delete my account. Your account, profile, uploaded files, shortlist and requests are removed straight away; this cannot be undone. A running paid plan ends without a refund. We only keep invoices and payment records as long as Belgian law requires.

Need help?

Check the FAQ or e-mail us at contact@classicalconnect.eu.